Oh No! THE FINE PRINT!!
What is your preorder cancellations policy?
Unfortunately the nature of the toy / prop / collectibles industry is based on advance ordering and shifting timelines outside of our control. And yes – as collectors ourselves, we get disappointed with delays and such too!
Preorder Policy: Please note that cancellations of preorders are subject to a 15% cancellation fee. This fee covers non-refundable transaction costs and supplier penalties that we incur by cancelling preorders.
What are your returns policy?
We offer a 15-day exchange returns policy on almost all items*. You can return an item you have bought from us within 15 days from when it shipped for a store exchange if the item didn’t suit your needs. We also off a 15-day cash back on returns BUT just for defective or broken product. Photos and authorization will be required for exchanges or refunds. Sorry but shipping fees paid aren’t refundable.
- If you receive an order containing broken items or if the item doesn’t suit your needs, email: orders@zoltangal.com your full name, original order # and the issue (including photos).
- We will review and get back to you within 24-48 hours options for you and Authorization.
- For returns, please include all original packaging in resell condition – any returned product which isn’t resell-able will need to be determined on a case-by-case basis.
- For product shipping returns, these can be mailed to: ZoltanGal Ltd. 2085 Bridlemeadows Manor SW, Calgary, AB T2Y 4R9
Do you offer returns and refunds?
- We offer a 15-day exchange returns policy on almost all items*. You can return an item you have bought from us within 15 days from when it shipped for a store exchange if the item didn’t suit your needs. In the case of exchange items, customers are responsible for paying shipping costs to return an item back to us.
- We also off a 15-day cash back on returns BUT just for defective or broken product.
- Photos and authorization will be required for exchanges or refunds.
What timeframe do you you accept returns?
- We offer a 15-day exchange returns policy on almost all items*. You can return an item you have bought from us within 15 days from when it shipped for a store exchange if the item didn’t suit your needs.